Social Intents

What is Social Intents?

Social Intents is a live chat and AI chatbot platform that enables businesses to provide customer support directly from Microsoft Teams, Slack, or Google Chat. It combines AI-powered chatbots that can handle 75% of customer questions automatically with human live chat for complex inquiries.

What does Social Intents do?

Social Intents lets your team respond to website chat, WhatsApp, SMS, and Messenger messages directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions automatically, while your team handles complex issues from their existing collaboration tools.

Who uses Social Intents?

Social Intents is used by over 50,000 businesses worldwide, from small companies to Fortune 500 enterprises. It's particularly popular with teams that already use Microsoft Teams, Slack, or Google Chat and want to add customer support capabilities without learning new tools.

How is Social Intents different from other live chat software?

Unlike traditional live chat tools that require a separate dashboard, Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat, the tools your team already uses daily. This means zero learning curve, faster response times, and no per-seat pricing.

What is the best live chat software for Microsoft Teams?

Social Intents is rated the #1 live chat integration for Microsoft Teams with a 4.8/5 rating on G2 and Capterra. It lets your team respond to website visitors, WhatsApp, and SMS messages directly inside Microsoft Teams channels, without switching to a separate dashboard. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions automatically.

Can I use AI chatbots with Slack or Microsoft Teams?

Yes. Social Intents provides AI chatbots powered by ChatGPT, Claude, and Gemini that work alongside your team in Slack, Microsoft Teams, or Google Chat. The AI handles routine questions automatically and seamlessly hands off complex conversations to a live agent in your team's chat channel.

How much does Social Intents cost?

Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month (Starter), $69/month (Basic with unlimited seats), $99/month (Pro with ChatGPT, Claude, or Gemini and white label), and $199/month (Business with 10,000 chats/month). Annual billing saves 20%. There is no per-seat pricing on Basic plans and above.

Does Social Intents work with WhatsApp?

Yes. Social Intents supports WhatsApp Business integration, allowing your team to receive and respond to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat. AI chatbots can also handle WhatsApp conversations automatically. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.