Referral Factory

What makes our software different?

What makes Referral Factory different is that it is a marketing tool built by marketers, designed with a deep understanding of how to generate high-quality referrals. Every aspect of the user journey is crafted to help you drive better results, not just more clicks. We offer no-code integrations so you can set up tracking and automation without needing developers, making it easy to connect your referral program to tools like your CRM, payment processor, or email platform. Unlike basic widgets, we provide full end-to-end customization: build beautifully branded referral pages, customize widgets

What time zones does Referral Factory offer customer support?

Our customer support team is available via live chat 18 hours a day, covering both American and European time zones, so help is always close at hand. We also offer free onboarding sessions to make sure your campaigns are set up for success. If you ever need more in-depth assistance, we are happy to jump on a video call, just message us via the chat widget and we will schedule a time. For self-guided support, we provide a comprehensive Help Guide that covers everything from setup to best practices, as well as developer documentation for those using our API and advanced integrations.

Do I have to make a long term commitment or can I cancel at any time?

No long-term commitment is required, you can cancel at any time. All accounts run on a month-to-month basis by default, so you are free to try Referral Factory without any upfront commitment. We want to give you the flexibility to explore the platform and see if it is the right fit for your business. If you decide to stick with us, we do recommend upgrading to an annual plan as you will save 20%!

Can I run partner-led or ambassador-style programs too?

Yes. Referral Factory is built first for customer referral programs, but it is flexible enough to support partner-led or ambassador-style workflows when your growth model needs them. The core positioning stays customer referrals, with the software handling branded journeys, tracking, qualification, and rewards from one system.

Can I run double-sided referral programs (rewarding both parties)?

Yes, absolutely! You can run double-sided referral programs with ease using Referral Factory, rewarding both the person who refers and the person they refer. In fact, our platform supports all major referral types, including single-sided, invite-only, and refer-to-win campaigns. Setting up a double-sided program takes just a few clicks, and if you have integrated with tools like Stripe, HubSpot, Make or Zapier, then rewards can even be issued automatically when a referral converts. It is a powerful way to incentivize both sides of the referral equation and drive growth more effectively.

What APIs and integrations does Referral Factory offer?

Referral Factory integrates with 50+ tools including Stripe, Zapier, Make, HubSpot, Intercom, Salesforce, Monday, Service Titan, Zoho, n8n, Pipedrive, Tremendous, PayPal and more. We also offer a full REST API and webhook functionalities within our referral software. Our goal is to make your referral engine fully automated, and we do this by making it easy to get data in and out.

What rewards can I offer in a referral program?

Our flexible reward features give you the ability to offer any reward you want, to anyone participating in your campaign. The most popular rewards are PayPal cash payouts, gift cards, Stripe credits, Stripe coupons, tokens, commissions, coupons, discounts, competition entries, and swag.

Who qualifies for the managed referral program?

The enterprise route is built for brands with 1000+ customers and a clear reason to make referrals a serious acquisition channel. We look for customer volume, referral fit, operational readiness, and whether we believe the program can produce qualified leads.