Virtual Medical Assistant | Portiva

What is a Virtual Medical Assistant (VMA)?

A trained remote professional who supports healthcare providers with appointment scheduling, patient communication, insurance verification, medical billing support, and EMR/EHR management to improve efficiency and reduce operational costs.

How does a medical virtual assistant help healthcare practices?

Helps healthcare practices by handling administrative and clinical support tasks such as patient intake, prior authorization, claims follow-ups, appointment coordination, and medical coding support, allowing providers to focus on patient care.

What tasks can a remote medical assistant handle?

It manages appointment scheduling, insurance eligibility verification, prior authorization, medical billing assistance, EMR data entry, patient follow-ups, and inbox management to streamline daily operations.

What Kind Of Candidates Do You Hire To Be Virtual Medical Assistants?

We make it a point not to hire amateur candidates and only experts with medical experience. They must have prior experience in the healthcare industry. These candidates can be nurses, admin staff, and even care coordinators. This helps the assistant provide assistance of the highest quality. Their knowledge of the field will help them understand instructions better and ensure they give their best.

What Can A Medical Assistant Help Me With Virtually?

Once you hire our virtual assistant, you can take their help for multiple tasks such as:ScribingAuthorizationsMedical RefillsPatient CallingDocumentingInsurance verificationPrior AuthorizationHire a reliable virtual assistant at Portiva!

How Do Your Track The Productivity Of Virtual Assistants?

To ensure our physicians get the best service, we keep a strict eye on the productivity levels of our virtual assistants. This is why we do not allow our employees to work from home, but they work from the office and are divided into teams supervised by experts.Moreover, we track the performance of our team using different tracking software to ensure that they are doing their work as they should.

What Are The Duties Of A Medical Virtual Assistant?

A VMA is responsible for providing efficient solutions to healthcare providers by handling administrative tasks such as insurance verification, prior authorization, patient follow-up, and data entry. Additionally, a VMA can respond to patient questions and queries via social media, emails, and phone calls, process payments, and create documentation. Medical coding and transcripts make referrals, a medical bill negotiation service, and more.Learn more about a medical bill review softwareLearn more about a medical bill negotiator hereHire medical virtual assistants today