LuggageHero

What is the LuggageHero concept?

LuggageHero Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks.

Does LuggageHero offer daily and hourly rates?

Yes. LuggageHero offers both hourly and daily rates. This means you only pay for the time you actually need, whether that’s a quick stop or a full day. Our flexible pricing lets you choose the option that best fits your travel plans, so you stay in control.

Do I need to select a specfic drop-off time?

You don’t need to choose a specific drop-off time. With LuggageHero, you can arrive anytime during the location’s opening hours on your selected drop-off date. This flexibility sets us apart from other services and lets you plan your day without being tied to a strict schedule.

How to store your luggage at LuggageHero

Visit Our Website or App: You can start by visiting our website or downloading our mobile app, which is available on both iOS and Android platforms. Choose Your Location: Use the search function to find storage locations near your desired area. You can search by city, address, or postal code. Book Storage Location: Choose the number of bags and day you plan to drop off and pick up your luggage. Select a storage rate that is fitting with your plans Confirm Your Booking: After choosing your location, day, bags and rates, proceed to confirm your booking. You’ll need to enter your payment details

Do I Need to Book in Advance?

Yes, online booking is required to store your luggage with LuggageHero. Booking ahead guarantees a secure spot at your chosen location and time. Some locations can become fully booked, especially in high-traffic areas or peak travel seasons, so a reservation ensures you won’t arrive to find no available space. Once booked, you’ll receive a confirmation and check-in instructions so your drop-off is quick and hassle-free.

How do I calculate the price?

We can store your bags for as long as needed! We have three different pricing rates - the hourly rate for when you need storage for a couple of hours, the daily rate for when you need storage for a single day, and the multiday rate for when you need storage for more than 24 hours. Please note that you need to start the timer for your booking, no matter which rate you choose.

Insurance and safe luggage storage

In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The premium insurance is optional, you can easily add it when making your booking and it will cover your bags for up to $3,000/€2500 while being stored. On the other hand, if you decide not to add the insurance, there is always a guarantee of $500. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings th

Is LuggageHero cash free?

Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.