Know Reply

What is Know Reply?

Know Reply is an AI-powered email intelligence platform that transforms no-reply and automated email inboxes into two-way customer conversations. It connects to your existing email infrastructure — Gmail, Outlook, or any IMAP/SMTP provider — monitors incoming replies to your outbound campaigns, classifies customer intent, generates contextual responses in your brand voice, and escalates complex issues to your team. All automatically.

How do I get started with Know Reply?

Getting started is simple. Sign up for a free account, create your AI agent by providing your website URL and business knowledge, then connect your email account. Know Reply’s agents will learn from your content and start handling replies automatically.

How much does Know Reply cost?

Know Reply offers a free tier with 1 AI-managed inbox, 20 knowledge embeddings, and 50 AI replies per month. Paid plans start at $15/month (Starter), $39/month (Pro), and $69/month (Premium), scaling by reply volume. All plans include core AI features. Enterprise pricing is available for teams with custom requirements.

Is Know Reply compatible with my email service provider (ESP)?

Yes! Know Reply works with any email service provider. Whether you use Mailchimp, SendGrid, Klaviyo, or any other ESP, our system integrates seamlessly with your existing email workflow.

What email providers and ESPs does Know Reply integrate with?

Know Reply integrates with Gmail, Microsoft Outlook, and any IMAP/SMTP email provider. It works alongside popular ESPs like Mailchimp, Klaviyo, SendGrid, and HubSpot. Additionally, Know Reply connects with Shopify, Stripe, WooCommerce, Zendesk, Calendly, and more through native integrations.

Can I test Know Reply before going live?

Absolutely. Our Free Tier lets you test Know Reply with 1 AI-managed inbox, 20 knowledge embeddings, and 50 AI replies per month. Perfect for seeing the value before scaling up.

What types of emails does Know Reply handle?

Know Reply handles replies to marketing campaigns, transactional emails, newsletters, and any automated email. Our AI agents understand context and provide relevant, personalized responses to each customer.

How does Know Reply's AI generate email responses?

Know Reply's AI agents are grounded in your specific business knowledge. When a customer replies, the agent searches your knowledge base — built from your website content, uploaded documents, and connected integrations — to find relevant context. It then generates a personalized response in your brand voice. If the query falls outside its knowledge or matches an escalation rule, it flags the email for human review instead of guessing.