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Q. Is it actually 100% solid wood, or just a veneer?

We don’t do veneers, MDF, or "engineered" wood. Everything we make is 100% kiln-dried white pine. We use it because it’s naturally strong and holds up to weight without the sagging or peeling you get with particle board.

Q. Can I really install this myself?

Absolutely. We designed these systems specifically for homeowners, not contractors. If you can use a level, a tape measure, and a power drill, you can handle this.

Q. What if I need help with a complicated layout?

Don’t sweat it. We offer a Free Custom Design Service. You send us your dimensions, and our team will create a professional layout for you so you know exactly what to order.

Q. What tools are required?

The tools required for closet organizers are a tape measure, pencil, level, screwdriver, power drill, and a saw. John Louis Home recommends a table saw, chop saw, or a fine-toothed hand saw. For our benches, cube organizers, hall trees and storage racks all you need is a screwdriver. Allen wrenches are provided.

Q. How long will it take to get my order?

Typically, you can expect your order in5 to 7 days. Because we fulfill everything directly out of our Fenton warehouse, we process orders fast—usually within 24 to 36 hours. From there, it takes an additional3 to 5 daysfor UPS, FedEx, or freight to deliver the system straight to your door.

Q. What if my item is out of stock? Can I still order?

You can still purchase out-of-stock items through back-order. The product details page will indicate if an item is back-ordered, along with an estimated date for when it will be in stock. Please note that this is just an estimate, and some items may be shipped earlier or later than the indicated date.

Q. What if my closet isn't a "standard" size?

That’s the secret behind our "Cut-to-Fit" approach. Whether your wall is 4 feet or 12 feet, you simply trim the solid wood shelves and garment bars to your exact dimensions during install for a true wall-to-wall built-in look.

Q. How much weight can these shelves actually hold?

When installed correctly into the studs, our pantry and closet shelves are rated to handle up to 1,200 lbs. per section. It’s built for heavy coats, bulk groceries, and the stuff you actually use every day.