Homejoy

What's included in a cleaning? What's not included?

Cleaners on Homeaglow don't move heavy items, do outdoor work, clean carpets, remove mold or infestation, remove deep stains, clean pet messes, clean blinds or areas outside of normal reach.

How much is Homeaglow for a first cleaning? And how is it so cheap?

As a member, the first cleaning will cost you $9 for 2 hours, $19 for 3 hours, $39 for 4 hours, or $79 for 6 hours. We're so confident you'll love your cleaning that we're willing to offer a special introductory offer exclusive to new members to try us. Rest assured, while the service is deeply discounted for you, cleaners on Homeaglow still earn their hourly rate for your first cleaning.

How much is Homeaglow after the first cleaning?

As a member, subsequent cleanings booked through Homeaglow average $22/hour. This is a 50% discount from the rate for a one-time cleaning. The exact price will depend on your location and cleaner you choose. We'll show you the estimated cost immediately before booking.

Why would I pay a $59 membership fee for a discount?

Our membership program offers substantial cost savings that offset its initial investment. Just like a Costco membership, Amazon Prime membership, or Uber One membership, our membership pays for itself after the first cleaning. Our membership fee goes toward our operating costs which allows us to offer unbeatable prices while still enabling cleaners to get paid 100% of their rate.

When does the membership start? What is your membership cancellation policy?

Your membership won't start until you have had a first cleaning.After your first cleaning, your membership starts with a 6-month commitment term. After the commitment term, you can cancel any time with no fees. Cancelling before 6 months will result in your first cleaning being charged at full price

How do I cancel my membership?

Your membership comes with a 6-month commitment term. You can choose to cancel your membership any time, or pause for a certain period of time. There is a fee if you choose to cancel before your 6-month commitment. To cancel your membership:Log into your dashboardGo to SettingsGo to MembershipClick "Cancel"By canceling, your membership will terminate immediately and you won't have access to discounted cleanings. You can choose to reactivate your membership any time after canceling.

How long should I book? How often should I get a cleaning?

We suggest 3 hours to clean a 1 bed/1 bath home, 4 hours for 2 bed/2 bath homes, and 6 hours or more for larger homes.Most homes should be cleaned between once a week and once a month. If you live alone or you keep your space clean on your own, you may only need a cleaner once per month. If you have pets or a larger household, you may want a cleaning weekly. The most popular option is two cleanings a month.

How much do cleaners get paid on Homeaglow?

Cleaners on Homeaglow set their own rates and get paid 100% of their rate. When you tip a cleaner, we pass 100% of that tip to the cleaner, and we bear the cost of processing the payment.On your first deeply discounted cleaning, cleaners on Homeaglowstill earn their hourly rate.