Guestar

What does Guestar do?

Guestar is an AI guest communications platform for short-term rental property managers. It connects to your property management system (Hostaway or Hostify) and automatically handles guest messages 24/7 — answering questions, offering upsells like early check-in and late checkout, and escalating to you only when needed.

What are the benefits of Guestar?

Guestar saves property managers 3–5 hours per week, handles 70%+ of guest messages automatically, responds in under 2 minutes 24/7, supports 100+ languages, generates upsell revenue from early check-in and late checkout, and improves guest review scores.

How does Guestar work?

Guestar connects via the API of your property management system — Hostaway or Hostify — to access your property details, calendar, and booking data. It then communicates directly with guests through your connected booking channels (Airbnb, Booking.com, VRBO) on your behalf, in your brand voice.

Which property management systems does Guestar support?

Guestar integrates natively with Hostaway (certified partner) and Hostify (live since March 2026). It uses the PMS API to access your property details and communicate with guests across all connected channels — Airbnb, Booking.com, and VRBO. Additional PMS integrations are roadmap-driven.

How long does the setup process take?

Getting started is fast — it takes just about 10 minutes to set up your account. Once connected, Guestar syncs all your property data and details in approximately 2 hours.

Will the AI know the specific rules and amenities of my properties?

Yes. Guestar learns your properties by pulling data directly from your Hostaway or Hostify account. You can further train it by completing a property knowledge base form with WiFi codes, parking instructions, house rules, and local tips.

Can I intervene if the AI gets stuck or if I want to handle a VIP guest?

Absolutely. Guestar is designed with human-in-the-loop notifications. You can monitor conversations and step in whenever necessary. You can also mute the AI for specific conversations to handle them personally.

Can I customize the tone of the AI to match my brand?

Yes, Guestar allows for brand voice customization. You can ensure the AI speaks in a tone that is consistent with your brand's personality, whether that is professional, casual, or friendly.