UK CX & AI Consultants & Solution Provider

What exactly does Fortay Connect do?

We guide senior leaders through mission-critical communication transformations. From initial discovery to understand your true challenges, through strategy development and implementation, we help you navigate technical complexity, implement AI capabilities that deliver measurable outcomes, and avoid the costly pitfalls of going it alone.

How are you different from working directly with technology partners?

While partners excel at their products, they're incentivised to sell regardless of fit. We assess over 30 major platforms (RingCentral, Zoom, Nice CXone) objectively, prioritising your business outcomes over sales targets. We help you understand what cloud platforms can actually do for your specific business needs, and what AI capabilities are key to future proof your decision.

What size companies do you work with?

We serve organisations with sophisticated communication needs – typically 200+ users across multiple sites with a specific focus on their employees experience and/or delivering a unique and personalised service to their customers. Its common for companies to identify areas for improvement across sales and customer service teams. But this isn't the deciding factor, AI tools drive outcomes for the whole business so if lack of innovation or comms failure means millions in lost business, we should talk.

What's your relationship with the technology partners?

We maintain certified partnerships while preserving absolute independence. We stay current on all platform capabilities and AI releases but will decline vendor incentives that conflict with your best interests - that's why clients trust us for 6+ years and counting.

What industries do you work with?

We specialise in sectors where communication is mission-critical: legal, financial services, retail, professional services, manufacturing. The common thread? Complex needs, high stakes, and organisations looking to leverage modern AI capabilities to transform how they work.

How do you approach AI implementation?

We focus on practical AI that enhances with your existing business processes. We help you identify specific use cases where AI can solve real business problems (like conversational intelligence for sales teams or virtual agents for customer service) and implement them in ways that deliver measurable ROI from day one.