Tours and Attractions Australia & New Zealand

What happens after I book?

Once your payment is approved, you will receive a personalised Experience Oz (or partner branded) print-at-home voucher for each tour, attraction, activity or service booked. This voucher will also be emailed to you as a confirmation of your booking. Please contact us if you have any difficulties in opening your email attachment.

Should I reconfirm my tour?

For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.

If I need additional tour information, where can I find it?

The tour operator's contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at [email protected] if you still require assistance.

I want to change the number of travellers before booking completion - how can I do it?

Edit the product you wish to book on the travel cart under, Review Order, click Change Details and change the number of travellers to get an updated price and availability.

Can I change the number of travellers after I’ve made the booking?

Yes. If you need to add more, simply buy another ticket. If you need less, please contact our Reservations Team and we will assist you, subject to our refund and cancellation policy. If your booking involves seating requests, please contact the operator directly to pass on your request and they will see if it is possible.

Can I make a change to the date I booked if I need to?

Yes. If you need to change the date, please email our friendly Reservations Team, and they can assist with this.

Can Experience Oz make amendments to booking instantly, or must they be approved by the operator first?

Typically, we will need to check with the operator first as they can let us know about availability and options. If you need to amend anything, please email us on [email protected] and provide us with your name, voucher number, what needs amending and your best contact details.

How can I pay for my booking?

You can make a payment online or over the phone. We accept Visa and Mastercard, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.