BodyKore

How is the item shipped?

The item is palletized and shipped through LTL freight.  The unit come box or crated and unassembled.

Can I pick up locally?

Yes, local pickup is allowed by appointment. Please visit our contact us page to see our warehouse locations.

Does BodyKore offer free shipping?

Most of the items will require shipping fees unless noted otherwise. Our items are very large and heavy so shipping across the country does require some money but we work with the carriers and try to get the best prices available to pass on to the users.

International Shipping

We can ship internationally but the prices will be determined on a case-by-case basis. Please contact [[email protected]](link) for pricing inquiries.

If you notice damages after unboxing or are missing parts

1. Take photos of all damages, including the box/packaging. 2. Any damages during shipping or delivery must be reported within 5 days of delivery for claims to be filed. 3. Email the photos and any additional details to [email protected] .

After Delivery

Instructions are included in your shipment. Installation videos can also be found here: https://bodykore.com/installation-videos/

During Delivery

Standard shipping includes curbside delivery to the end of your driveway. Please keep in mind that many of our products are very heavy and require two able-bodied individuals to move and unpack. If you notice damages at delivery: 1. Accept your shipment. 2. Note the damage on your proof of delivery/bill of lading. Write the number of boxes damaged and describe the damage (i.e: ripped carton, scratches, shrink wrap torn, etc.) Be as detailed as possible. 3. Take photos of all damages and signed proof of delivery/ bill of lading with damages noted. 4. Email the photos and any additional details

How do I track my order?

Track your order by entering the PRO/tracking number on the carrier’s website. Before delivery:- Tracking information and a photo of your shipment will be emailed to you as soon as it is picked up from our warehouse. Any tracking updates, including an estimated delivery date, can be found on the freight carrier’s website using the tracking number. Once the shipment arrives at the local delivering terminal, they will contact you directly to schedule a delivery appointment. Watch our Order and Delivery videos for more details.