BetterFeedback

Will this annoy my customers after checkout?

No. The survey appears on the order confirmation page — customers are already waiting there. It starts with one simple question and only follows up if they engage. Most conversations take under 90 seconds, and customers actually share more because it feels like a conversation, not a form. Response rates are significantly higher than static multiple-choice surveys.

How is this different from other post-purchase survey tools?

Most survey tools give you one-word answers like 'TikTok' or 'Friend' in a pie chart. BetterFeedback follows up on every response — so instead of just knowing a customer came from TikTok, you learn which video they saw, what caught their eye, and what finally convinced them to buy. It's the difference between data points and real explanations.

What will I actually learn from this?

Which specific ads, creators, and content drive purchases — and why. What almost stopped customers from buying. What convinced them to go through with it. Real quotes you can use to improve your ads, landing pages, and product descriptions. One week of responses typically reveals patterns you never saw in your analytics.

Will it slow down my checkout or hurt conversions?

No. The survey loads on the order confirmation page after the purchase is already complete. It has zero impact on your storefront speed, checkout flow, or conversion rate. The sale is done before the survey appears.

Is there a free plan?

Yes. 100 responses per month, free forever. No credit card required. Enough to see real patterns in your data before deciding to upgrade.

How fast can I set this up?

Under 5 minutes. Install the Shopify app, describe what you want to learn, and AI generates the survey. It appears on your order confirmation page automatically — no developer needed.