Aeve AI

How does Aeve ensure accurate AI responses to guest messages?

Aeve uses specialist AI agents that fully understand your business policies and workflows. This deep understanding enables Aeve to automate a larger range of guest requests with complete control - from late check-outs and booking changes to maintenance issues - whilst ensuring enquiries are handled according to your procedures or escalated to your team when needed.

How does Aeve AI handle high-volume guest communications for large portfolios?

Aeve is adept at learning large amounts of information from multiple source in a very short amount of time. From listing descriptions, welcome books, and historical conversations, Aeve uses this information to handle routine and repetitive inquiries automatically. It removes the need for outsourcing while improving operational consistency and the guest experience.

Can Aeve AI upsell guests across multiple properties in my portfolio?

Absolutely! Aeve intelligently identifies upselling opportunities and can recommend upgrades, additional services, such as upselling gap nights, early check-ins, late check-outs, pet fees, and more. It can also respond back to guests once they are interested in the upsells and offers proposed.

How does Aeve ensure brand consistency across hundreds of listings?

Aeve's autopilot is specifically designed to closely follow your STR operational policies in order to maintain consistent messaging across all your properties. You can set custom guidelines and property-specific information to ensure fully custom responses.

What kind of ROI can I expect with a portfolio of 100+ listings?

Operators using Aeve typically see a 1 to 3 percent increase in monthly occupancy. In addition, automating 60 to 70 percent of guest enquiries and tasks leads to significant cost savings, more consistent service, and higher guest satisfaction, which further increases ROI.

How does Aeve handle complex guest issues that require human intervention?

Aeve is designed to handle the routine, and uses intelligent protocols to detect matters requiring your team's attention. For complex issues like complaints, refund requests, emergencies, or when guests specifically request human contact, the AI transfers conversations to your team via your preferred communication channels, such as WhatsApp or Slack. You maintain control while automation handles the routine.

Can I customise responses for different property types and markets?

Yes. Aeve allows property-specific customisation including local recommendations, amenity descriptions, house rules, and market-appropriate communication styles. Whether you manage luxury villas, urban apartments, or vacation cabins, each can be fully tailored.

How quickly can Aeve be deployed across a large portfolio?

Implementation for large portfolios can take 2 weeks or more, depending on the number of listings and regional differences that need to be considered. Our enterprise onboarding includes dedicated support throughout the process, including AI training and progressive roll-out across your portfolio, with multiple integration sessions and training as required.